Customer Service

NOTICE: Emersonscigars.com does not sell tobacco or tobacco related products to anyone under the age of 21.  Emersonscigars.com does NOT sell cigarettes.

Shipping & Delivery
Get Same-Day Local Delivery Mon-Sat on orders placed before 3pm. Available for Chesapeake, Hampton, Newport News, Norfolk, Portsmouth, Suffolk, and Virginia Beach.
Shipping is only available in the United States. Shipping hours are Monday thru Friday from 10am to 6pm EST. All orders received prior to 3pm EST, M-F, will be shipped on the same day. All AK, HI, APO, FPO, and PO Box addresses will automatically be shipped US Postal Priority Mail. Weekend delivery is not available for most shipping methods. Weekends and holidays may affect delivery times. First time customers; delivery address must be the same as the billing address that corresponds to the payment method used and adult signature will be required. Please contact us at 1-800-842-2990 opt. 1 or email sales@emersonscigars.com for all shipping related inquires. Emerson's Cigars DOES NOT ship to reship facilities.
In the event of a lost package or non-delivery, Emerson's Cigars must be contacted within 10 days of initial shipping date. Contacting us regarding lost or non-delivered packages within a reasonable time will increase our ablility to locate your package and ensure delivery. Emerson's Cigars cannot assist with lost or non-delivered packages once tracking information has expired, at which point this is the customers responsibility.
Adult signature will be required for delivery for all UPS shipments containing tobacco products. No exceptions will be made to this policy.
Shipping Rates:
Local Delivery: Orders $50 or more - FREE; Orders less than $50 - $10.00
Ground: Orders $50 or more - FREE; Orders less than $50 - $10.00
2nd Day Air: Flat Rate - $25.00*
Next Day Air: Flat Rate - $50.00*
(2nd Day Air and Next Day Air may not be available on large and oversized packages such as humidors)
Security & Privacy
Emersonscigars.com uses Secure Sockets Layer (SSL) software to ensure that all orders are made securely. This technology is used to protect sensitive information provided during ordering such as billing and credit card information. All customer information is private information, and will not be sold or released to any third party. If you have any questions regarding this policy, please phone us at 800-842-2990, option 1 or write to us at:
Emerson's Cigars
Attn: Mail Order Department
5325 Cleveland Street, Suite 301
Virginia Beach, VA 23462
Phone: 800-842-2990, option 1
General Conditions
By ordering from Emerson's Cigars, you are verifying that you are over the age of 21 years old. If you are not 21 years of age, please do not enter our site. Emerson's Cigars uses the latest technology to verify your age. If for some reason your age cannot be verified, we will contact you.
Returns & Replacements
Items purchased through emersonscigars.com and via the toll free number of 800-842-2990 can be returned under the following conditions: All products can be returned within two (2) days of receiving the product at the shipping destination. A call to 800-842-2990, option 1 must be placed within two (2) days of receiving the product. All returned items must be in the original packaging, and in resale condition. All promotional goods must also be returned. The customer is responsible for paying the postage.
Returns must be mailed to the following address:
Emerson's Cigars
Attn: Mail Order Department
5325 Cleveland Street, Suite 301
Virginia Beach, VA 23462
Phone: 800-842-2990, option 1
Ordering
All orders received prior to 3pm EST, M-F, will be shipped on the same day. All AK, HI, APO, FPO, and PO Box addresses will automatically be shipped US Postal Priority Mail. Weekend delivery is not available for most shipping methods. Weekends and holidays may affect delivery times. First time customers; delivery address must be the same as the billing address that corresponds to the payment method used. Adult signature will be required for delivery. No exceptions will be made to this policy.